FAQ
International Shipping
→ How does International shipping work?
Our website allows purchase in the US, Canada, UK, Portugal, Germany, Singapore, Australia and Mexico.
Please keep in mind that international shipping may result in extra tax and duties once it arrives in your country - excluding Canada and the UK. We provide all the documentation that you may need but we are not responsible to cover extra charges.
Weasy Smart Potty
→ What do I need in order to buy a Weasy?
A furry friend! :)
→ How does the Weasy work?
The Weasy Smart Potty is designed to replace pee pads and grass patches. It's a hassle-free and sustainable solution for puppies and adult dogs.
• Urine management: The Weasy drains urine directly into the Weasy Bag, an eco-friendly container located beneath the tray, preventing odor.
• Poop disposal: Collect and dispose of solid waste as usual (we recommend flushing it).
• Paw protection: The honeycomb mat keeps your pet’s paws dry.
→ What are the potty sizes?
The Weasy Smart Potty is available in three sizes: Small, Medium, and Large. The dimensions are:
• Medium: 3.94x27.56x27.53 in (10x70x70 cm) – perfect for medium dogs like Beagles, Cocker Spaniels, French Bulldogs, and Dachshunds.
• Large: 3.94x27.56x39.37 in (10x70x100 cm) – suitable for big and giant dogs like Bernese Mountain Dogs, Golden Retrievers, Border Collies, Bull Terriers, and American Bullies.
Leg-Lifter Wall Heights:
• Mini: 15.74 in (40 cm).
• Small & Medium: 21.65 in (55 cm).
• Large: 23.62 in (60 cm).
The rubber mat is slightly smaller than the tray for secure placement.
→ What size should I choose for multiple dogs?
Choose the size based on the largest dog in your household.
→ Which model is ideal for my puppy?
Consider your dog’s current and expected weight. If your dog lifts its leg to pee, the Leg-Lifter Wall model is ideal.
→ How do I handle poop?
Pick up solid waste and dispose of it, preferably in the bathroom toilet for proper sewage treatment.
→ Will there be any smell?
No! The Weasy Smart Potty uses eco-friendly materials and drains urine directly into a sealed Weasy Bag, preventing odor.
→ Will my dog's paws get wet? Will my house get be dirty with paw prints?
Not at all! The honeycomb-style mat prevents contact with urine, keeping paws dry and your home clean.
→ What material is the potty made of?
The base is crafted from high-strength polymer, and the mat is made of durable rubber.
→ Can the weasy be outdoors? Can it be exposed to the sun and rain?
Yes, the Weasy is weatherproof! However, for your pet’s comfort and to prolong the honeycomb mat’s lifespan, we recommend using it in a sheltered area.
→ Is the Weasy Smart Potty durable?
Absolutely! The Weasy can support up to 110.23 lbs (50 kg) for the Large size. However, it’s not designed to hold human weight. Replacement parts are available if needed.
→ Can my dog chew and damage the Weasy?
The base is highly resistant, but active dogs might chew softer components. We recommend regular play and exercise to keep your dog engaged. Replacement parts are available on our website.
→ Is it suitable for all dogs?
Yes!
• For dogs that squat: Choose the no-wall model.
• For dogs that lift their legs: The Leg-Lifter Wall model is perfect.
→ My dog is heavy - can the Weasy withstand it?
The Weasy was developed to withstand up to 110.23lb (50 Kgs) in the large size.
→ Where should I place it?
Place the Weasy in a quiet and comfortable spot away from food and water bowls.
→How do I install the Leg-Lifter Wall?
Align the locks on the wall with the clips on the base and slide until it clicks. Once you hear the click, then It’s ready to use!
→ My Weasy is clogged? What should I do?
1. Empty the Weasy Bag.
2. Prepare a solution of diluted bleach and water. Pour it into the tray until it covers the drain.
3. Let it sit for at least 12 hours.
4. Empty the bag again and rinse.
Repeat if necessary.
Weasy Bag
→ What is the Weasy Bag, and how does it work?
The Weasy Bag is an eco-friendly container that stores urine drained from the tray via a hose. Its sealed design prevents odor.
→ How to assemble the Weasy Bag?
1. Connect the thin white hose to the nozzle beneath the tray. Ensure a tight fit.
2. Attach the other end of the hose to the Weasy Bag. Trim the hose if needed to avoid bends that block drainage.
→ How do I clean the Weasy Bag?
1. Close the anti-flow clip.
2. Remove the bag and empty it at a disposal site.
3. Rinse the bag, clean the tray, and remove all water and air.
4. Reinstall the bag.
→ How long does the Weasy Bag last?
With proper care, the bag lasts at least two months.
→ How to dispose of the Weasy Bag?
Dispose of it in a recycling bin.
Training and Adaptation
→ Will my dog adapt to the Weasy?
There’s no secret or magic to training your dog—it’s all about patience and dedication. Like any other potty-training method (e.g., newspaper, pee pads, or trays), consistent training is required. With the right guidance, every dog can successfully adapt to the Weasy.
→Can two dogs use the same Weasy?
Yes, if your dogs already share the same potty method (e.g., using the same area or material), they can share the same Weasy.
→ Can puppies learn to use the Weasy?
Absolutely! Puppies can use the Weasy as long as they are already familiar with some potty-training method, such as newspapers, pee pads, or synthetic grass. Transitioning to the Weasy is similar to how children outgrow diapers.
→ My dog is old. Can they still learn?
Yes, older dogs can also learn to use the Weasy. Successful adaptation depends on the trainers dedication and guidance, but age is not a barrier. If your dog is already accustomed to using a designated potty area with a specific method, the transition to the Weasy will be easier. However, consistent training and effort are still essential.
→ My dog only pees outside the house. Is the Weasy suitable?
Dogs that are used to peeing outdoors or in various locations may find it challenging to adapt to the Weasy. Before purchasing, try training your dog to potty in a single designated spot using absorbent materials like newspapers or pee pads. If your dog struggles with this adjustment, they may also have difficulty adapting to the Weasy.